Contact information

CONTACT POLICY

Last Updated: December 2025

OVERVIEW

This Contact Policy outlines how customers may reach Crazy Good Buy (“CrazyGoodBuy.com,” “Crazy Good Buy,” “CGB,” “we,” “us,” or “our”) for assistance with orders, shipping, auctions, account issues, or general inquiries. We are committed to providing clear, timely communication to all customers.

SECTION 1 – HOW TO CONTACT US

You may contact Crazy Good Buy using the following methods:

Email (Primary Support Channel)

info@crazygoodbuy.com

This is the preferred and fastest way to reach our support team.

For order-related inquiries, please include:

Your full name
Order number
Item purchased
A brief explanation of your question
Photos (if applicable)

Phone Support

800-453-6750

Phone support is available for escalations, order coordination, and urgent matters.

For most inquiries, email ensures the fastest and most accurate response.

Business Mailing Address

The Crazy Good Company LLC

15901 Industrial Parkway, Unit D

Cleveland, Ohio 44135

United States

Note: This location is not a public retail storefront. Visits, pickups, or returns require prior scheduling.

SECTION 2 – RESPONSE TIMES

We strive to respond as promptly as possible.

Typical response times:

Standard inquiries: within 1–2 business days
Shipping and freight questions: same business day when possible
Auction inquiries: same day during operating hours

Response times may vary during peak sales periods or major auctions.

SECTION 3 – SUPPORT HOURS

Support hours are:

Monday–Friday: 9:00 AM – 5:00 PM EST

Saturday–Sunday: Closed (email monitored for time-sensitive matters)

Messages received outside these hours will be addressed the next business day.

SECTION 4 – ORDER SUPPORT REQUIREMENTS

To ensure quick resolution, please include:

Order number
Full name
Email used at checkout
Description of the issue
Photos (if the issue involves damage or equipment problems)

Incomplete information may delay response time.

SECTION 5 – SHIPPING & FREIGHT DAMAGE SUPPORT

If your inquiry involves a shipping or freight issue, please review and follow our Shipping Policy requirements, including:

Inspecting freight before signing
Photographing visible damage
Reporting visible damage within 48 hours
Reporting concealed damage within 5 days

Include all photos and documentation with your email to info@crazygoodbuy.com.

SECTION 6 – AUCTION INQUIRIES

For Daily Deal and auction-related questions:

info@crazygoodbuy.com

Include:

Your bidder email or account name
The auction item
The auction date
A brief explanation of the issue

Auction support is prioritized during normal business hours.

SECTION 7 – COMMUNICATION GUIDELINES

To ensure efficient and productive communication:

Be respectful and professional
Provide complete and accurate details
Use email when possible for documentation
Understand that some shipping or freight claim steps are mandated by carriers and not by CGB

We may limit communication channels for abusive or inappropriate behavior.

SECTION 8 – POLICY UPDATES

Crazy Good Buy may update this Contact Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

SECTION 9 – CONTACT INFORMATION

For all general communication or support needs, contact:
info@crazygoodbuy.com